Frequent questions
- What type of products do you offer in the store?
Answer: We offer a wide variety of customizable products, here are some of them: T-shirts, hoodies, mugs, phone cases, mouse pads, cushions, caps, socks, bags, blankets, keychains, posters, stickers, laptop skins, beach towels, aprons, cloth bags, pillowcases, notebooks, puzzles, tablet cases, water bottles, shower caps, face masks, passport covers, puzzles, backpacks, badges, flags, stuffed animals, thermoses, coasters, patches, car sunshades, decorative sheets.
- How can I customize the products in your store?
Answer: You can choose from a variety of predefined designs to personalize your products or you can send us your own images or texts and the desired product and follow the steps to customize it according to your preferences.
- What is the production and shipping time of the products?
Answer: Production and shipping time for our products varies depending on the product and delivery location. Generally, production time ranges between 2 and 5 business days, however you can always track your product with the tracking number.
- Can I return or exchange a personalized product?
Answer: Since our products are customized to your specifications, we do not accept returns or exchanges unless the product arrives defective or damaged. In that case, please contact us within 2 days of receiving the product so that we can resolve the issue.
- How can I track my order?
Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your order online through the relevant courier service.
- Do you offer international shipping?
Answer: Yes, we offer international shipping to most countries. During the checkout process, you will be able to select your destination country and see the shipping options available along with the associated costs.
- What is your privacy and data security policy?
Answer: We take the privacy and security of your personal data very seriously. All data you provide to us is used solely to process your order and improve your shopping experience. We do not share your data with third parties without your consent.
- What is your pricing and discount policy?
Answer: Our prices vary depending on the product and custom design selected. From time to time, we offer discounts and special promotions, which will be clearly displayed on our online store. Additionally, we recommend subscribing to our newsletter to receive updates on special offers.
- How can I contact customer service if I have any questions or problems?
Answer: We are here to help you at any time. You can contact our customer service team through our online contact form, by email or with a direct message via Instagram, WhatsApp or Facebook. We will be happy to resolve any questions or problems you may have.
- What measures do you take to guarantee the quality of the products?
Answer: We strive to maintain high quality standards in all of our products. We work with trusted printing suppliers and use high-quality materials to ensure durability and customer satisfaction. Additionally, we conduct regular quality checks during the production process to ensure that each product meets our standards. If you have any concerns about the quality of your product, please do not hesitate to contact our customer service team so we can resolve any issues you may have.
- Do you offer gift options or personalized messages?
Answer: Yes, we offer gift options and personalized messages to add a special touch to your orders. During the purchase process, if available, you will have the option to select or add a personalized message that will be included with your order. This is perfect for sending gifts directly to your loved ones.
MUGS
- What is a Color Morphing Mug?
A Color Morphing Mug is a type of personalized mug that changes color when heated. It has a heat-reactive surface that reveals custom designs or images when hot liquid is poured into it.
- How does the Color Morphing Mug work?
The Color Morphing Mug is made with a special heat-reactive coating. When hot liquid is poured into the mug, the coating reacts to the heat and changes color, revealing the custom design or image.
- Can I customize the design on the Color Morphing Mug?
Yes you can! At X Gift Store, we offer custom designs for Color Morphing Mug. You can choose from our selection of pre-designed templates or send us your own image or text to create a unique, personalized mug.
- How do I customize the design on the Color Morphing Mug?
To customize the design on the Color Morphing Mug, simply select the mug you want to purchase and click on the "Customize" button. From there, you can choose a pre-designed template or upload your own image or text. Follow the instructions to preview and finalize your design before adding it to your cart.
- Is the Color Morphing Mug microwave and dishwasher safe?
Yes, the Color Morphing Mug is microwave and dishwasher safe. However, to ensure the longevity of the color-changing effect, we recommend hand washing the mug with mild soap and avoiding abrasive scrubbing or harsh detergents.
6. How is the packaging control for Mugs?
The mugs ship in easy-to-use Styrofoam boxes, and the two-part package comes together to provide secure protection in every way, including a slot for the handle. The packaging has been specifically designed to keep the mug intact during transport. There is a hole in the packaging of the cup and it is an air hole that prevents suction. Otherwise, it would not be possible to separate the package and remove the cup.
If you have more questions, contact us.
